Eight out of ten businesses will have implemented artificial intelligence by 2020, yet many consumers are concerned by a perceived invasion of privacy or a robot takeover. The answer is for a businesses to use AI seamlessly.
As a customer service solution, artificial intelligence is here to stay. For many consumers this presents no problems but a sizeable group are fearful of machine intelligence. For this constituency, businesses are better investing in making the integration of artificial intelligence seamless, according to the consultancy firm PointSource.
To understand how artificial intelligence is disrupting customer services and for ideas on how businesses can seamlessly adopted new technologies and deliver customer value, Digital Journal spoke with Barry Pellas, CTO and Chief Business Technologist at PointSource, a Globant company.
Digital Journal: What are the main challenges facing customer services?
Barry Pellas: Having a true understanding of the …